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Delivery
STANDARD STOCK PRODUCTS DELIVERY
FABRIC SAMPLES DELIVERY
FABRIC DELIVERY
MADE TO MEASURE DELIVERY
Furniture / LARGE items (more than 30kg or 1 cubic metre) DELIVERY
RE-UPHOLSTERY / Furniture / LARGE items (more than 30kg or 1 cubic metre) & COLLECTION
HANDLING LARGE ITEMS
Your furniture will be delivered by a nominated carrier. Our delivery drivers will survey delivery access and take all possible precautions to ensure damage free delivery. Furniture will be put in place, unwrapped and the packaging taken away (excludes self assembly items). We are unable to remove old furniture. Charges will apply for redelivery caused by cancellation so please fully consider the information in this section.
Are there any access problems?
Please tell us at point of order if your home, or room is difficult to access. This will affect how we deliver your furniture and may involve an additional charge.
Have you ordered a large piece?
Certain pieces are large (all dimensions are featured on individual product pages).
Please take extra care to ensure they will fit into your home on delivery.
Please be at home at the scheduled delivery time.
We will send an SMS text at least 24 hours prior to the selected delivery date to confirm a 4 hour time window for delivery. To help in planning, we will also call en route prior to delivery.
If you are not at home when the delivery arrives it is likely to be taken away to avoid delay to other customers. Charges will apply for redelivery caused by cancellation. In the UK, a charge of £60 will be made for re-delivery or collection.
You will be asked to check and sign for your furniture.
Your furniture will be unwrapped on delivery. You will be asked to check the furniture and sign a Proof of Delivery document. This document confirms that you have received your order in satisfactory condition, that you have been given a copy of the Furniture Care and Information Guide and that there has been no damage to your property. Goods cannot be left unchecked. Any issues must be reported to Customer Services immediately.
An adult must be present.
An adult must be present to accept delivery. Only an adult can sign the Proof of Delivery document.
Furniture Legs
Furniture legs and castors can cause marking to floor coverings (particularly wooden/laminate floors) - if this concerns you please take steps to minimise such damage by using felt pads or castor cups.
HOW LONG IS DELIVERY LIKELY TO TAKE?
RISK OF DAMAGE IN TRANSIT AND PROPERTY
SELF SERVICE (PICK UP and DROP)
What is Self Service (PICK UP)?
You can buy online and have your order delivered to your local UK store for free. We will send you an email once your order is ready for collection.
What is Self Service (DROP)?
As we do a made to measure service using fabric supplied by you and/or re-upholster your furniture. You can also drop these to one of our workshops directly by making a prior appointment through your local UK store for free.
Which products are eligible for Self Service?
All Standard Stock products and most made to measure items are eligible
Furniture and Large items are not eligible. These will have to be collected or delivered directly from/to your address.
UK RETURNS POLICY
When you are returning Standard Stock products, you should return them to us by one of the methods set out below, with proof of purchase (receipt or dispatch notes), unopened, unused and in their original packaging within 14 days of receipt of delivery; unless they are faulty.
A full refund can be given within 14 days for full price items that are unused, in their original packaging and are re-saleable. A valid receipt showing the original purchase is required. This applies to goods purchased from UK, ROI, Mail Order and Internet.
We do not accept items back without a valid receipt.
We do not accept items back after 14 days, even with a receipt.
Refunds must use the same method of payment as the original purchase.
Products should be returned in person or by post to the store where it was bought.
Furniture and Large Items that were delivered to your address cannot be returned direct to our stores. For these items you should contact our customer service for collection at a cost (£8-£60).
Products bought online can be returned to the following address:
Returns Department Sofin Interiors Unit 5, 201-22 Northfields Avenue London W13 9QU
Furniture and Large Items that were delivered to your address cannot be returned direct to our stores. For these items you should contact our customer service for collection at a cost (£8-£60).
You can return parcels using the Collect+ service by visiting the Collect+ website, printing a label, then taking the labelled parcel to your nearest shop or store that is part of the Collect+ scheme. To find your nearest store please visit: http://www.collectplus.co.uk/contact#nearest-store
Parcels should be no bigger than 60 cm in height, 50 cm in width or depth, and no heavier than 10 Kg in weight.
To use this service simply follow these easy steps:
1. Go to https://www.collectplus.co.uk/returns/new/sofininteiors
2. Fill in the very quick and simple form and click proceed to generate your label.
3. Print off your label and affix it to your parcel.
4. Take the parcel to your nearest Collect+ store.
You will be issued a tracking number on your receipt; please retain this as your proof of return. Please allow 7 days from the date we receive the parcel for us to process your return.
Should you have any further queries you can contact our customer service team